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Frequently Asked Questions
1. What is Teladoc Health Mental Health Complete?
Mental Health Complete is a personalized mental health solution that connects members with a mix of digital and clinical services based on their individual needs. These services can include digital programs, live coaching, therapy, psychiatry, and crisis management.
2. How does Mental Health Complete personalize care for members?
The program assesses members’ needs and uses intelligent personalization to guide them toward appropriate digital and clinical services. Members receive support that can evolve as their needs change.
3. What types of mental health support are available through Mental Health Complete?
Support can include self-guided digital programs, evidence-based live coaching, therapy, psychiatry, crisis management, and built-in tools to help members manage symptoms.
4. Do members receive ongoing support through Mental Health Complete?
Yes. Members can work with a dedicated human coach who guides them throughout their experience. The program also provides digital tools and resources to help members manage symptoms as they arise.
5. What mental health outcomes has Teladoc Health reported?
The provided materials report that 76% of members with depression reported improvement after the third visit, 75% of members with anxiety reported improvement after the fourth visit, and the digital program was associated with a 53% reduction in depression scores.
6. How can Mental Health Complete help organizations manage healthcare costs?
The program combines clinical care, coaching, digital platforms, and crisis management to help address symptoms earlier, prevent costly and complex conditions, and provide more accessible care options. This integrated approach is a way to optimize cost and quality while keeping members engaged in their healthcare journey.
