© Teladoc Health, Inc. All rights reserved.
Frequently Asked Questions
1. What is Teladoc Health General Medical Services?
Teladoc Health General Medical Services provides convenient virtual care for a wide range of non-emergency medical needs. Members can connect with board-certified healthcare providers through the web, phone, or mobile app.
2. How quickly can members access a virtual medical appointment?
On-demand visits are available within 15 minutes or less, or members can schedule an appointment for their preferred time.
3. What conditions can Teladoc Health General Medical Services treat?
The service addresses a variety of non-emergency health concerns, including flu, cough, sinus problems, upper respiratory infections, pink eye, bronchitis, tick bites, sore throat, colds, arthritis, backache, rashes, poison ivy, bug bites, food poisoning, and sunburn.
4. Is Teladoc Health General Medical Services available outside regular business hours?
Yes. Members have access to care 24 hours a day, seven days a week, through the web, phone, or mobile app.
5. Can members receive prescriptions through a virtual visit?
Yes. After evaluating a member’s health concern, the provider can send a prescription to the member’s pharmacy of choice when medically appropriate. At-home medication delivery is also available where supported.
6. Can members use Teladoc Health General Medical Services to help care for family members?
Yes. The service includes a caregiving feature that allows members to request three-way visits to help manage the care of loved ones.
