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Frequently Asked Questions
1. What is Teladoc Health Primary360?
Primary360 is a virtual primary care solution that helps members build lasting relationships with care providers through longitudinal care plans, ongoing care team support, and a whole-person approach to health.
2. What services are included in Primary360?
Primary360 includes primary care assessments, health history reviews, preventive screenings, lab work, referrals to specialists, personalized care plans, and ongoing support from a care team. At-home services for medication delivery and lab work are also available where geographically supported.
3. How does Primary360 support members before, during, and after a visit?
Before a visit, medical records are collected on the member’s behalf, and members may receive a welcome kit and preparation call. During the visit, providers review health history, goals, and concerns and develop a care plan through shared decision-making. Afterward, the care team answers questions, coordinates referrals, and provides proactive outreach and 24/7 access.
4. Can Primary360 help members access specialist care?
Yes. Primary360 supports navigation and referrals to in-network, in-person specialists. Providers can also coordinate lab work, imaging, and preventive screenings based on members’ needs.
5. How does Primary360 help members manage their health over time?
Primary360 provides continuous care team support, longitudinal care plans, and follow-up after visits. Members also benefit from proactive outreach and personalized care designed to address their health needs.
